Owner Frequently Asked Questions

• Q: What fees do you charge?

  A: Full Service Management-10% is our management fee; however, if we manage multiple properties for you, the range is 8-9%. If the property has a tenant when you come to PPA Properties, there is a one-time setup fee of $250, which includes a property condition report. If the property is vacant, a fee equal to 50% of the monthly rental rate is due upon successfully securing a tenant. A Property Condition Report is included in the management fee at the move-in of a tenant and moves out. If you would like an additional property, the cost is $75. Drive-by property condition reports are $35. Leasing Assistance is 1/2 of the rental amount. It includes marketing the property, procuring a tenant, and an initial property condition report 30 days after the tenant moves in.

• Q: What background checks will you conduct on a prospective tenant?

  A: We provide a comprehensive background screenings that includes criminal and credit background checks, evictions checks, verification of ID, verification of income and we contact the current landlord on all applicants 18 years old or older that will be occupying the property.

• Q: Can you put the money directly into my account?

  A: All of are payments are made through ACH.

• Q: How much security deposit do you charge the tenant?

  A: Generally, we charge a full month for security deposit however there are instances where an additional deposit is required.

• Q: Who holds the tenant security deposit?

  A: PPA Properties, LLC holds the Security Deposit in a separate Security Deposit Trust account. You will see on your monthly Owner Statement the amount that is held in escrow for security deposit.

• Q: How do you handle needed repairs?

  A: We have trusted local vendors that we use on a regular basis who are licensed and insured. To keep your cost low, we have numerous handymen to for various miscellaneous repairs. And, if you have relationships with preferred vendors, we are happy to consider them as well.

• Q: Do I get to see the lease or sign it?

  A: We upload a copy of the lease to your Owner Portal, but PPA Properties, LLC signs the lease as your agent of record.

• Q: How and when do I get my checks?

  A: Owner Statements and payments are processed on the first workday after the 15th and 25th of the month.

• Q: How is rent collection handled?

  A: Rent is due on the first of the month, a 5 day grace period is provided for those instances when tenants are unable to pay on the first. While most tenants pay by the 5th, there are occasions when life happens and some tenants are not able to pay by the 5th. Therefore, a late fee is charged and is retained by the PPA Properties to cover the extra time that we put into collecting the rent. We file eviction paperwork on the 16th of every month for any unpaid rent.

• Q: How long of a lease do you sign?

  A: All of our leases expire annually.

• Q: How soon can you start managing my property?

  A: This depends largely on you as the owner If you are currently managing the property. We can begin managing it as soon as we get all of the corresponding documentation from you.

• Q: What type of properties do you manage?

  A: We manage single family homes, condos and townhouses, as well as, small to medium apartment communities.

• Q: What type of reports do I get and how often?

  A: You have access to an online portal 24/7 which contains all of the reports that we have provided to you. Generally, we provide a monthly owner statement, an annual statement and automatic emails of maintenance requests when tenants notify us of a repair need.